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Italy's Competition Authority drops investigation into Eni Plenitude

The Italian Competition Authority (AGCM), in its weekly bulletin, announced that it had closed the investigation into alleged unfair commercial practices involving Eni's Plenitude unit.

Eni's retail and renewable business was investigated in the investigation launched in March.

The authority stated that between May and September 2024, customers complained about their contracts for electricity and gas being renewed without any prior notice and with new terms and conditions.

The Italian competition watchdog also enforces consumer rights.

The AGCM bulletin stated that Eni would intensify its efforts to alert customers to changes in terms and conditions and compensate those who have suffered a loss.

The regulator stated that approximately 90,000-110,000 Eni customers would be eligible for compensation at a cost of?2-6?million euro ($2.35-7.05million).

The agency concluded that "the commitments proposed by Eni?Plenitude (...) will be suitable to remedy the potential illegality (of the commercial practice in March)". Reporting by Alvise Armell, Editing by Gavin Jones. $1 = 0.8511 euro

(source: Reuters)