Latest News

OVO Energy will pay OVO Energy $14 million to settle a probe, according to the UK regulator

The British energy regulator announced on Wednesday that OVO Energy had agreed to pay approximately PS10.4 million ($14million) as settlements after an investigation found that 'failures between 2018 and 2020 could have placed prepayment meter customers at risk.

Ofgem, the regulator, said that the settlement included a PS7-million payment to a voluntary fund and a PS3.4-million credit for customers of the energy provider, instead of formal penalties or compensation.

Cathryn scott, director of Ofgem's 'Market Oversight and Enforcement', said: "It's clear that OVO failed to support vulnerable PPM customers and they are right to have taken action 'to improve their processes."

OVO apologized in a press release for the fact that some of its historical processes fell short of standards.

We are committed to providing our customers with the best possible service and safety. However, we recognize that there are areas in which we could improve. A spokesperson stated that we have strengthened our policies and systems.

Separately OVO?is paying around PS1.1 million in compensation to customers from Scotland's?Highlands?and?Islands?after a review revealed that some rural households lacked access to proper engineer support between?January?2022 and April?2024.

The German utility group E.ON is set to acquire the company, resulting in one of?UK?s largest energy suppliers.

Ofgem has taken similar action against British Gas. British Gas agreed to pay PS20million in compensation for installing prepayment meters without consent in homes.

(source: Reuters)