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Freshworks anticipates strong revenue in the fourth quarter on AI-driven software demand

Freshworks, a software company that uses artificial intelligence to power its tools, forecast revenue for the fourth quarter of 2018 above Wall Street expectations on Wednesday.

According to LSEG, the company anticipates revenue in the fourth quarter of between $217 and $220 million. This midpoint is higher than analysts' average estimates of $216.5 millions. AI-driven solutions are being adopted by businesses to automate and manage IT services, and to reduce costs.

Freshworks provides cloud-based software including Freshdesk and Freshservice, which include AI capabilities for functions such as customer relationship management (CRM) and IT support.

It competes against other cloud-based providers such as Salesforce and ServiceNow who are also improving their AI capabilities.

Freshworks purchased Device42 last year, an IT asset management software that documents and maps IT assets throughout an organization's workflow.

Dennis Woodside, CEO of Device42, said that "about half of our big deals this quarter included a Device42 element." "We closed our largest Device42 contract ever with an extremely large sporting goods manufacturer from the U.S."

Freshworks expects adjusted profits of 10-12 cents per common share, as opposed to estimates of only 10 cents.

The third quarter revenue of 215.1 million dollars exceeded the estimates of 200.8 million. The adjusted profit per share of 16 cents also exceeded the estimates of 13 cents.

The company increased its revenue forecast for the full year and adjusted profit per shares. Reporting by Anhata Raopri and Jaspreet Sing in Bengaluru, editing by Tasim Zaid

(source: Reuters)