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Optus error causes three deaths in Australia

Optus, Australia's second largest telecommunications company, has suffered a technical malfunction that disrupted the emergency call system. Three people died as a result.

Stephen Rue, CEO of Telstra, said that the failure occurred on Thursday during a network update, potentially impacting 600 customers from South Australia, Western Australia, as well as the Northern Territory.

He said that welfare checks found three dead people in homes who had tried to call triple zero ("000") for an emergency. The checks are still being conducted.

Rue apologized to customers who were unable to connect to emergency services at a time when they most needed them.

I offer my heartfelt and sincere condolences, to the family and friends of those who have passed. Sorry for your loss. It is unacceptable. "We have let you down."

Rue did not know the exact duration of the failure.

He said that Optus owned by Singapore Telecommunications had corrected the problem, was conducting an extensive investigation, and would publish the results once they were completed.

The incident occurred less than a month after Optus received a fine of A$12,000,000 ($7.9million) from regulators for failing provide emergency call service to thousands of people during a national outage in the year 2023.

Optus was also hit by a cyber-attack in 2022, which affected data for 9.5 million Australians. In 2023, a widespread outage caused Kelly Bayer Rosmarin to resign as CEO. Rue assumed the leadership of Optus in November 2024.

(source: Reuters)