100 Days of DOGE: Lots of chaos and not much efficiency

The Social Security Administration is sending lawyers, statisticians, and other senior agency officials from its Baltimore headquarters to the regional offices in order to replace veteran claim processors that have either been fired by the Trump administration or bought out. Two people who are familiar with the situation say that most of the new employees don't have the skills to perform the tasks, which will lead to longer waiting times for the disabled and elderly Americans, who depend on the benefits. In an email, a SSA official responded that reassigned staff "have vast knowledge of our programs and services." Since President Donald Trump sent remote workers to overcrowded offices, the Internal Revenue Service's internet is so patchy that employees are using personal hotspots to access the web, which crashes their computers during tax season. IRS officials did not respond when asked for a comment. The IRS did not respond to a request for comment.

Jessica Riedl is a fellow of the Manhattan Institute. A fiscally conservative think-tank that advocates streamlining government, she said, "DOGE does not seem like a serious undertaking." She believes that DOGE is only saving $5 billion and will cost more in the end.

These examples, which were previously unknown, span 14 government agencies. They were revealed in interviews conducted with 30 federal workers and experts on governance. These accounts don't provide a complete picture of Musk's Department of Government Efficiency's project to reduce the size and cost of the federal bureaucracy. However, they reveal the collateral damage caused by DOGE's attempts to make the sprawling bureaucracy of the federal government more efficient.

Harrison Fields, White House spokesperson, responded to questions regarding the impact of DOGE cuts on government efficiency in a press release. Fields stated that Musk's group "has already modernized and improved government technology, prevented fraudulent activity, streamlined processes, identified billions in savings for American tax payers." Fields didn't give any examples of how the government's computer systems and workforce have improved.

SAVE BILLIONS

Musk confirmed Tuesday that he would step down from his position as DOGE's leader next month. The end of May was the deadline for his 130-day special government employee mandate. He said that he would continue to work with Trump on the overhaul of government but not full time. The future of DOGE is in doubt because of his reduced role, but experts say that cost-cutting measures will continue.

Musk and his lieutenants are yet to provide any concrete evidence of how the government will operate more efficiently due to the massive layoffs and the termination of government contracts.

Dozens of government officials told us that DOGE teams have buried themselves into government agencies, and their computers systems are operated in secrecy. DOGE's website, which provides regular updates about the $160 billion it claims to have saved U.S. tax payers so far, is riddled with mistakes and corrections.

The White House gave examples of cost-savings, including the discovery of $630 million worth of fraudulent loans by the Small Business Administration made to applicants aged over 115 but under 11 years old in 2020-2021. $382 million was fraudulently paid out by the Labor Department in unemployment benefits since 2020.

I was not able to independently verify these claims.

DOGE has not responded to any requests for comments. Musk told Fox News' Bretbaier that his team was careful in making cuts, admitted and fixed errors, and had discovered "astonishing amounts" of fraud and waste.

You can't buy dry ice

DOGE has announced that it has cancelled almost 500,000 government-issued credit cards in its efforts to reduce costs. The agency has also imposed a limit of $1 on some cards and centralized decision-making within certain agencies. This means that managers at some regional offices cannot buy basic supplies.

It took a scientist a whole month to obtain authorization from the National Institute for Occupational Safety and Health to purchase $200 worth of dry ice for preserving urine samples. This is a purchase that would normally be made in a local grocery store. A colleague from another regional office, who had a government-issued credit card, paid for the dry air, but the cost was $100 more because the administration barred employees from purchasing.

The Centers for Disease Control and Prevention (CDCP), which supervises NIOSH did not respond when asked for a comment.

DOGE and White House also prohibited many agencies from contacting outside vendors, as they stopped thousands of federal contracts.

A chemical analysis machine worth nearly half a million dollars at a CDC in Cincinnati has been sitting idle for months, because scientists cannot schedule training with the supplier to begin using the device, according to a source familiar with the situation.

The CDC has not responded to a comment request.

In the first week in March, the Social Security Administration's computer systems crashed ten times in four days. One IT worker said that because a quarter the agency's staff has quit or been terminated, it takes longer to bring the systems back online, which disrupts the processing of claims.

Few would dispute that the SSA computer systems are outdated, frequently crash and in need of updating. Musk told Baier that the agency's computers are "failing" and "we're fix it."

HUMANITARIAN AID CUT DOGE, since its creation on Trump's very first day as President, has largely closed down the U.S. Agency for International Development (USAID), which provides humanitarian aid to those in need around the globe, and canceled more than 80% of its programs. By September, almost all the employees of the agency will be terminated, and all its overseas offices will close. Some functions are being absorbed by the State Department.

A tally shows that the overhaul of the government has led to the dismissal, resignation and early retirement of 260,000 civil service employees.

In February, over 20,000 probationary employees (newly hired or recently reassigned workers) were terminated. After court rulings, they were reinstated. However, most were sent back home with full pay. After further court rulings, many are being fired once again.

Trump and Musk both said that the U.S. Government is plagued by fraud and waste. Many civil servants, governance experts and others do not dispute that efficiencies could be made. However, they say that there are people within the federal bureaucracy who already try to save taxpayer dollars. DOGE has targeted some of these offices for cutbacks.

Trump fired 17 inspectors in January. Their mission as government watchdogs included reducing fraud and waste.

Christi Grimm was fired from her position as inspector general of the Department of Health and Human Services. She said she expected $14.5 billion in "cold, hard cash" to be recovered over the next three years through audits and fraud investigation.

The DOGE eliminated 18F, one of only a few government units tasked with streamlining technology throughout the federal government. Waldo Jaquith who worked at 18F from 2016 to 2020 said that the team saved the Pentagon $500,000,000 in just one project lasting three days after noticing two departments doing the same unknowingly work.

I was not able independently to verify this figure.

Musk and his team have a very specific idea of how they want the government to function. Jaquith stated that when Musk's team discovered it, it was destroyed.

Thomas Shedd, an appointee of Trump at the General Services Administration (GSA), in an email sent to staff members last month, called 18F "noncritical". (Reporting and editing by Ross Colvin, Suzanne Goldenberg, and Julie Steenhuysen; additional reporting by Alexandra Alper, Leah Douglas and Julie Steenhuysen)

(source: Reuters)